Digital products and cancellations
Chapter & Cause currently sells digital books delivered electronically. Because digital content is supplied immediately, there are special rules about cancellation.
Before immediate digital supply begins, you have a statutory 14-day cancellation period. We will only begin supplying the digital content during that period after you expressly agree to immediate supply and acknowledge that you will lose the right to cancel once supply begins.
If immediate supply begins without the required express consent and acknowledgement, your statutory cancellation rights are not lost.
Faulty or incorrect digital content
This does not affect your statutory rights. Digital content must be as described, of satisfactory quality and fit for purpose where applicable. If the file is faulty, corrupted, materially different from its description, or you cannot access the content because of a problem on our side, please contact us so that we can put the issue right. Depending on the circumstances and applicable law, this may include replacement, repair, a price reduction or a refund.
Duplicate or mistaken purchases
If you believe you purchased the same digital product twice by mistake, contact us as soon as possible. We will review the order and, where appropriate, arrange a refund.
Refunds
Where a refund is due, it will be issued to the original payment method unless otherwise agreed. Processing times can vary depending on your payment provider.
Model cancellation form
If you still have a statutory right to cancel and wish to exercise it, you may copy and send the following information by email:
To: Chapter & Cause, chapterandcause@gmail.com
I hereby give notice that I cancel my contract for the supply of the following digital content: [product name]
Ordered on: [date]
Name of consumer: [name]
Address of consumer: [address]
Date: [date]
For help with an order or download, contact us at chapterandcause@gmail.com.
Nothing in this policy limits any rights you have under applicable consumer law.